Privacy Policy

Effective Date: 1 January 2026
Website: www.alchemistofchange.co.za

1. Introduction

At Alchemist of Change and Moonchild Creations, your privacy matters. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website, book services, or purchase products.

By using this website, you agree to the practices described below.

2. Information We Collect

We may collect the following personal information:

Name and surname
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party payment providers)
Information you voluntarily share when booking sessions or making enquiries

We may also collect basic technical data such as IP address and website usage statistics through cookies and analytics tools.

3. How Your Information Is Used

Your information is used to:

Process bookings and orders
Deliver products and services
Communicate with you regarding appointments or purchases
Respond to enquiries
Send occasional updates or newsletters (only if you opt in)
Improve website functionality and user experience

Your information will never be sold or shared for marketing purposes.

4. Payment Security

All payments are processed through secure third-party providers. Alchemist of Change does not store full credit card details.

5. Sharing of Information

Your information may be shared only when necessary with:

Courier services (for shipping orders)
Payment processing providers
Website hosting providers (Wix)

All third parties are required to handle your information securely.

6. Cookies

This website may use cookies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to disable cookies if preferred.

7. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal information
Request correction or deletion of your information
Withdraw consent for marketing communications

To exercise these rights, please contact:
📧 svenja@alchemistofchange.co.za

8. Data Security

Reasonable measures are taken to protect your personal information from loss, misuse, or unauthorised access.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

10. Contact

If you have any questions about this Privacy Policy, please contact:

Svenja Krauer
Alchemist of Change
Email: svenja@alchemistofchange.co.za
Website: www.alchemistofchange.co.za